Fledglings is a preschool & Day Nursery, located in South Manchester that provides a high-quality, caring, and stimulating learning environment for children under five. The nursery employs 27 staff members with varied salaries, and many team members frequently work overtime.
Fledglings had been with the same payroll provider for over 20 years. However, when the provider was bought by a larger company, they lost their dedicated point of contact, who understood their business’s unique needs. This transition left Fledglings without the personalised support they relied on.
Our Solution:
Recognising Fledglings’ need for a payroll provider that could offer tailored support, we stepped in to provide the personalised service they required. We assigned them a dedicated account manager to offer consistent advice and support. Our team worked closely with Fledglings to understand their specific requirements and ensure a seamless transition.
Outcome:
Recognising the importance of a smooth transition, we swiftly and efficiently onboarded Fledglings, ensuring minimal disruption to their operations. We registered with HMRC as their agent to handle all returns. We also integrated seamlessly with their pension provider, ensuring continuity and compliance and demonstrating our commitment to efficient processes.
By building a strong relationship with Fledglings, we have gained a deep understanding of their business and its needs. We provide monthly handovers and catchups as required, ensuring they have the ongoing support they need.
Quote from Jo Raven, Admin Manager at Fledglings:
‘After losing our dedicated point of contact with our previous provider, we experienced the challenges of impersonal service. Cactus Payroll Solutions stepped in with the perfect solution: a local supplier offering a dedicated point of contact who truly understands our needs. Their support and seamless transition have made our payroll processes reliable and streamlined. We’re excited to continue working with Cactus’.
Through personalised service and dedicated support, we have helped Fledglings Preschool & Day Nursery navigate a challenging transition and ensure their payroll processes are smooth and efficient. Our ongoing partnership allows them to focus on providing exceptional care and education to the children in their community.